NDAA Operations and Sustainment Award

May 2009

ARLINGTON, VA - Complete Professional Services, LLC was awarded a subcontract to support the Department of Defense (DoD) Military Health Systems (MHS) National Defense Authorization Act (NDAA) Operations and Sustainment contract. This work is a follow-on contract to the prime contract successfully executed by CPS from 2006 through 2008, under which CPS developed the Medical Image Viewer (MIV) and the Picture Archiving and Communication System (PACS) Integrator (PACSIntegrator) products. These technologies were initially developed by CPS on behalf of the DoD and VA to enable the sharing of medical image data between and within the organizations. CPS holds commercial copyrights on both the MIV and PACSIntegrator products.

Support services include the operation, maintenance and sustainment of the availability, quality and timeliness of support for the DoD users of the currently deployed PACSIntegrator Image Sharing and MIV products. This functionality currently provides capability and availability of stored images to medical treatment decision makers for patients who require follow-up treatment. The system is deployed at Walter Reed Army Medical Center (WRAMC), Washington DC, National Naval Medical Center (NNMC) Bethesda, MD, William Beaumont Army Medical Center (WBAMC) EL Paso, TX, Evans Army Community Hospital Colorado Springs, CO, Keesler AFB, Biloxi MS, Naval Health Clinic, Great Lakes, IL, and Landstuhl Regional Medical Center (LRMC), Landstuhl, Germany.

The scope of this award is to provide system administrator and user support through training and assistance associated with operation, maintenance and replacement of existing hardware/software, capture of appropriate metrics to assess the efficiency of the solution, obtain a broader range of user feedback on a monthly basis, identify technical and business obstacles or constraints, provide Tier II and Tier III support and system support for both existing and replacement hardware.